updated 21/2/2026
Henrekes (“Henrekes”, “we”, “us”, “our”) (ABN 93 677 305 659). We respect your privacy and are committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information in connection with our website and our services (including clienteling/CRM consulting, training, audits, and related advisory services).
This policy is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
1) What personal information we collect
The personal information we collect depends on how you engage with us, and may include:
Identity and contact details
- name, job title, employer/business name
- email address, phone number, postal address
Business and engagement information
- meeting notes, correspondence, proposals, and project briefs
- service preferences, training requirements, feedback and survey responses
- records of attendance at workshops, sessions, or events
Website and technical information
- IP address, browser type, device information, pages visited, time spent, referral source
- cookies and similar tracking technologies (see section 9)
Billing and payment information
- invoicing details and transaction references
- we do not store full card details if processed through a third-party payment provider
Clienteling/CRM-related information (client-provided data)
When delivering services, a client may provide access to systems or data that includes personal information about their customers (e.g., CRM records, purchase history, contact details). In these cases:
- the client generally remains the owner/controller of that data; and
- we handle it only as required to deliver the services and in accordance with the client’s instructions and any confidentiality obligations.
2) How we collect personal information
We collect personal information when you:
- complete a website form, enquiry, or subscribe to updates
- contact us by email, phone, or social media
- engage us for consulting or training services
- participate in meetings, workshops, or surveys
- interact with our website through cookies/analytics
We may also collect personal information from third parties where reasonable and expected, such as:
- your employer or colleagues
- event platforms if you registered for an event
- service providers who support our operations (see section 6)
3) Why we collect and use personal information
We collect, hold, and use personal information to:
- provide and deliver our services (consulting, training, audits, resources, ongoing support)
- communicate with you about enquiries, proposals, scheduling, and project delivery
- manage onboarding, contracts, invoicing, and payments
- improve our services and internal processes
- administer events and training attendance
- comply with legal obligations and protect our lawful interests
4) Marketing communications
We may send you updates about Henrekes services, insights, events, or offers where permitted by law. You can opt out at any time by:
- using the unsubscribe link (where provided), or
- contacting us using the details in section 13
5) Disclosure of personal information
We may disclose personal information to third parties only where necessary to operate our business or provide services, including:
- IT and cloud service providers (email, file storage, website hosting, security)
- analytics providers
- invoicing and payment processing providers
- professional advisers (accountants, lawyers, insurers)
- contractors who assist with delivery (only where required, and subject to confidentiality)
We do not sell personal information.
6) Overseas storage and access
Some third-party providers we use may store or process information outside Australia (for example, cloud hosting, analytics or collaboration tools). Where this occurs, we take reasonable steps to choose reputable providers and implement appropriate safeguards (such as contractual protections). However, no data transmission or storage system can be guaranteed 100% secure.
7) Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, strong authentication, secure storage, and confidentiality obligations for any contractors we engage.
8) Data retention
We keep personal information only for as long as required for the purposes set out in this policy and to meet legal, accounting, and business record requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it.
9) Cookies and analytics
Our website may use cookies and similar technologies to:
- enable core site functionality
- understand how visitors use the site
- improve performance and user experience
You can control cookies through your browser settings. Blocking cookies may affect some website functionality.
10) Access and correction
You can request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. We may require identity verification and will respond within a reasonable timeframe.
In some circumstances, we may refuse access where permitted by law (for example, where it would unreasonably affect another person’s privacy or involve privileged information). If we refuse, we will explain why.
11) Complaints
If you believe we have mishandled your personal information, you can lodge a complaint using the contact details in section 13. Please provide as much detail as possible.
We will acknowledge and investigate your complaint and respond with an outcome within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
12) Third-party links
Our website or materials may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
13) Contact
For privacy enquiries, access/correction requests, or complaints, contact
Email: privacy@henrekes.com
14) Updates to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with the updated “Last updated” date.